Job Description
Description:
Pay:
$17.00 per hour
Job Summary:
As a member of the Quality Assurance Team you will play a pivotal role in maintaining the highest standards of quality and compliance within the organization of our client, Conduent.
Your responsibilities will include:
· Conduct daily quality control checks on production associates, utilizing random sampling, meticulous guidelines, procedures, and system tools.
· Participate in QA calibration opportunities and align to State QA requirements.
· Assist in team Chats as needed.
· Perform comprehensive quality reviews and audit inspections of call center processes and Service Level Agreement (SLA) compliance for state contracts.
· Provide clear, analytical feedback on areas for improvement, share findings and trends, and perform additional assigned duties.
The position is an in-office position that could turn into a work from home position if performance requirements are met. The position may require call handling during peak volumes.
Your contributions will be instrumental in safeguarding our reputation for excellence and ensuring the satisfaction of our state clients. APPLY NOW!
Qualifications:
Monday – Friday: 8:00 AM – 4:30 PM
Occasional overtime may be required
Saturday shifts may be required based on business needs
Company Description:
Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements:...Job Description Job Description Pain Management Physician - New York Metropolitan Area Location: New York City & Englewood, New Jersey | Employment Type: Full-Time, W-2 | Compensation: $375,000 $400,000 Base + Production Incentive The Opportunity A well-...
...seeking a senior, hands-on HR leader to own recruiting results for a private family estate. This role is not HR administration; it focuses... ...time-to-fill, quality of hire, and long-term fit, and hire for high-trust household roles such as#J-18808-Ljbffr excellenceservices
...transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer... ...create it. Who you are Metropolis is seeking a Learning Experience Designer to support the creation of engaging, scalable, and effective...
...Great Hygienist Looking for Great Dental Office Our Culture If you are interested in joining our practice, you are interested in and committed to the following: You are a Team player, and you embrace a Team approach to working with your colleagues. You want...
...Job Title: Fuel Truck Driver - Hampton Major Role and Purpose : ~ Drive a Fuel Truckto various work sites to fuel heavy construction equipment. Description of Duties : Ensure a safe work environment in compliance with all safety policies and procedures...